Refund Policy

Company will take reasonable action to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same payment method used for the original payout to or payment by you.

The Company offers all users the right to cancel, for any reason, any purchase made through the Platform within fourteen (14) days of purchase (subject to the last sentence of this paragraph, the “Cancellation Period”) and receive a pro-rated refund applied back to the method of payment used to make the purchase.  Where any payment has been made, You are required to pay for the applicable Member Features used prior to cancellation but are entitled to receive a pro-rated refund on unused Member Features to be issued as a refund to your original payment method. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UPON EXPIRATION OF THE APPLICABLE REFUND/CANCELLATION PERIOD, YOU AGREE THAT ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.

Should you desire a refund or to cancel a subscription for any applicable Member Features, You may do so by notifying us of your decision to cancel your purchase by email to support@victoriamilan.com or by clicking the applicable cancellation button in your Account profile (if applicable). To the extent that the laws of your jurisdiction of residence provide a refund/return period longer than fourteen (14) days, You will be entitled to cancel during such period in accordance with the laws of your jurisdiction of residence.

Prorated refunds will be calculated as follows:

Subscriptions: [price paid for initial subscription term] – [[number of days (complete or partial) which elapsed from the purchase date] x [price paid for initial subscription term / number of days in the initial subscription term]]

Packages/Points: [price paid] – [[number of points used] x [price paid / number of points purchased]]